Frequently Asked Questions
Choosing the right cleaning service can be a daunting task, especially with so many options available. To help you make an informed decision, we've compiled answers to some of the most frequently asked questions about our services, policies, and commitment to quality. Read on to learn more about what sets us apart and why we’re a trusted name in home cleaning.
Why are some services cheaper than others?
If you think hiring a professional is costly, just wait until you hire an amateur. While cheaper services may seem appealing at first, they often come with hidden costs. The time and effort spent on finding a housekeeper, verifying their credentials, training them, and supplying all necessary cleaning products adds up. Additionally, you’re responsible for managing and supervising their work, as well as handling payroll taxes, even if they claim to be “independent contractors”—a status the IRS often disputes, leaving you liable for federal taxes and labor compliance. The apparent savings aren't worth the risk, especially when dealing with undocumented workers or unverified help. Opting for non-professional services can damage the reputation of the cleaning industry and lead to legal and financial repercussions.
Do you offer rewards for referrals?
Yes! We value your referrals and offer $50 for every new client you send our way who signs up for a service. Your reward will be added to a personalized prepaid card—keep this card safe, as all future rewards will be loaded onto it. With enough referrals, your cleanings could be free! Check out our Referral Reward Program for more details.
How long have you been in business?
We’ve been in business for over 15 years and are proud to be one of the most experienced services in the area.
Are you insured and bonded?
Yes, we are fully insured and bonded. Your safety and security are our top priorities. Our founder’s background in law enforcement reinforces our commitment to comprehensive protection for our clients.
Are your housekeepers employees or contractors?
Our Cleaning Techs are employees, not independent contractors. Each team member undergoes rigorous screening and is trained by an experienced Training Manager.
Is your business a franchise?
No, we are not a franchise, but our level of professionalism might suggest otherwise. We offer customized services with pricing typically lower than franchise operations.
Do you conduct background checks on your staff?
Absolutely. We conduct thorough background checks and employment verifications on all potential employees. You might be surprised at how many do not pass our rigorous standards.
Does your staff speak English?
Yes, all our employees are required to read and speak English. This ensures clear communication and helps us provide customized cleaning services. We don’t employ undocumented workers, which is unfortunately common in the industry. For your security, always verify that you’re working with a legitimate service.
Do you accept credit cards?
Yes, for your convenience, we accept VISA, MasterCard, and Discover.
Is there a contract to sign?
No contracts are required, and you can cancel anytime. However, we do offer a discount program for pre-paying VIP clients. The only agreements you’ll sign are our non-compete and on-time payment commitment.
When is payment due for service?
Payment is due at the time of service. You can leave a check or choose to have your credit card charged on the day of cleaning.
What if I’m not satisfied?
We stand by our 100% satisfaction guarantee. If you're not happy with our work, we’ll return within 24 hours to re-clean any problem areas. If we still can’t meet your expectations, we’ll offer a refund and terminate our relationship.
What time will you arrive for cleaning?
You choose the day and time. We clean Monday to Friday (and on Saturdays by request) between 8:00 a.m. and 5:00 p.m. Arrival windows include 8:00-8:30 a.m. or 11:00 a.m.-1:00 p.m., so you’re never left waiting.
Do you work on Saturdays?
Yes, we do upon request, depending on availability.
What about my pets?
We love pets and treat them like family. Special instructions regarding your pets are noted in our work orders to ensure your peace of mind.
Do I need to be home during the cleaning?
No, many of our clients provide us with a key and alarm code. Our employees are carefully screened, trained, and trusted, with many staying with us for years.
Who provides the cleaning supplies and equipment?
To maintain the highest level of sanitation, we use your supplies and equipment unless you request otherwise. No service sanitizes their equipment between homes, which can spread germs and allergens. Backup supplies are available for emergencies.
Are my belongings safe with your employees?
Yes. We perform comprehensive background checks, verify job history, and conduct thorough employment screenings. Our low turnover rate and hiring standards ensure trust and reliability.
What if I need to skip or cancel a service?
Just provide 24 business hours' notice, and we will reschedule or cancel your service accordingly.
Can I request extra tasks or services?
Absolutely! Unlike franchises, we can accommodate special requests. Contact us at least a day in advance for additional tasks like oven or fridge cleaning, and we’ll quote you a price for the extra time.
Do I need to tip the cleaners?
Tipping is not expected but always appreciated for exceptional service.
Can I change my service day?
Yes, simply let us know your preferred day, and we’ll do our best to accommodate your request with our flexible scheduling.
Should I schedule an annual deep clean?
Many clients opt for an annual Top-To-Bottom Deluxe Cleaning to reach areas that aren’t part of regular weekly or bi-weekly maintenance. This service is more affordable than the first-time deep clean, as your home is already at a maintenance level with our regular services.
